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| Frequently Asked QuestionsSelect an area of Frequently Asked Questions (FAQs) below to start looking for an answer: Login IssuesQ: I do not remember my password. How can I recover my password? You can always retrieve your login information by using our updated Account Recovery Tool located on your home page. You can do so by either answering the secret question that you answered during the registration process or by having an email sent to the email address that we have on file, in which you can then change your password to something that you may more easily remember. Q: I am new, how do I register? Our system is set up so that each user of our program will utilize the self-registration feature, so that each and every user creates their own username and password, to ensure that this information is easier for them to remember. You can access the self registration feature by going to your home page and clicking on the “Register” button located underneath the login area. If you do not see this button, please contact your administrator to add you into the system. Q: After entering my login information, I get a dialog box that says “The password you have entered does not match the information stored in Windows”. Why am I getting this message? This message is generated when entering a username that you use often with a password that is different than what you have previously saved on your computer. Click on “No” and you should be then logged in. If not, please contact TargetSafety Support for assistance. Q: After entering my login information, I receive a message that says: You have been logged out due to inactivity. Why am I getting this message? This message is caused by the privacy settings for your browser. To test your browser, please visit our browser check tool: http://www.safetylogin.com/browser.cfm. This will check your browser to ensure that you have all the capabilities necessary to operate our program efficiently. Q: When I sign in I do not have any assignments. Why? Assignments are created by your Administrators. If you do not have access to any assignments, please contact your administrator to help get your account going. Q: I am an administrator and cannot access my account; can I use the Account Recovery tool? For your protection and the protection of your records, administrators are not able to use the Account Recovery Tool. In order to receive account information, you must contact TargetSafety. TechnicalQ: I receive a message that says: You have been logged out due to inactivity. Why am I getting this message? This message is caused by the privacy settings for your browser. To test your browser, please visit our browser check tool: http://www.safetylogin.com/browser.cfm. This will check your browser to ensure that you have all the capabilities necessary to operate our program efficiently. Q: I am not able to select answers on the test at the end of a course. Why is this happening? This issue occurs when using the Safari browser on a Mac system. Safari is not compatible with the test portion of our courses, so you will need to access the site with one of the following browsers: Internet Explorer, Netscape, or Mozilla Firefox. Our courses will always bookmark where you are within the course, so you will not have to go through the whole course again, you can simply start at the exam portion of the test. Q: Can I leave in the middle of a course without having to start from the beginning? Yes, all TargetSafety courses will bookmark where you are at within the course each time to go to a new screen. If for any reason, you cannot complete the entire course in one sitting please be sure to hit the “Quit” button in the course to ensure that you will be able to return to where you left off. Q: For select courses, why does it tell me that I have not spent enough time in the course and it takes me back to the beginning? The timer policy was instituted when we started providing continuing education credits to ensure that users were spending an adequate amount of time in the courses for which they were receiving credit(s). Many of the state approval agencies we work with require some mechanism to ensure that users of online training are not just "clicking through" the course content. Because this course has been approved for continuing education credit, you must spend at least a minimum amount of time in the course content to obtain a valid certificate of completion. We will continue to review this policy and make improvements to the system. Please let us know if you have ideas about how we can improve this feature. Q: I am an administrator, and I can’t view any graphics on my dashboard, why not? The graphics that we have included on our dashboard are in Flash format. We recommend having at least Flash Version 6; you can use this link to test your browser to see which version of flash you have on your computer: http://www.macromedia.com/software/flash/about/. You can also use this link to upgrade to the most recent version of the player from this website as well. Q: My organization has added videos into the File Center; however, I am not able to open the video, why not? All of the videos and the video links that we have incorporated into the File Center are done so using Flash. If you do not have Flash installed on your computer, you may not be able to view the video correctly. We recommend having at least Flash Version 6; you can use this link to test your browser to see which version of flash you have on your computer: http://www.macromedia.com/software/flash/about/. You can also use this link to upgrade to the most recent version of the player from this website as well. ContentQ: Why do some training topics have multiple versions? Often times we have 2 sets of courses set for different industries. The following will ensure that you assign the correct courses to the correct individuals. EMS Courses- The courses labeled, “EMS” are the courses that are designed for EMS personnel and will provide the continuing education credit that is needed for license renewal. These courses will generally have a timer on them to ensure that one is spending adequate time in the course before they receive the continuing education credit. Fire Courses – We have designed courses to meet the needs and uphold the standings of the Firefighter I and II, and Company Officer Training. These courses are labeled “NFPA 1001 or 1021” depending on the standard that it meets We also have a set of OSHA courses that have been reviewed and approved by the NFPA, these courses we have labeled NFPA 1500. We have established a sample training matrix set up by job title that you can use to ensure that you are covering all of our bases as determined by OSHA. These are only the OSHA courses, not any of the firefighter courses, as we are just trying to ensure that you are up to date with OSHA. For a sample training matrix, please click here. (attach printable firefighter training matrix). Water Courses – We have designed many courses specifically for the Water Industry. These courses can be taken alone or with other OSHA courses. The courses labeled “Water Industry” are the courses that will provide a continuing education hour. These courses will generally have a timer on them to ensure that one is spending adequate time in the course before they receive the continuing education credit. Many of our water industry courses are repeated in our OSHA catalog, so if you have someone who doesn’t need continuing education credits, you may assign them the OSHA version of the courses for the same benefit. Q: What is the difference between the Basic and Advanced version of the EMS courses? Our EMS course catalog is structured to meet the needs of the different levels of emergency medical service providers. As a result, we often have two versions of our courses - Basic and Advanced. Courses with "Basic" in the title are intended for First Responders and EMT-Basics, while courses with "Advanced" in the title are intended for EMT-Intermediates and Paramedics. In some cases, there is significant overlap between the courses depending on what content is outlined in the DOT National Standard Curriculum. The way the catalog is structured, only one version of the course should be taken - not both. Q: Why can’t I print the exam at the end of each training course? Our tests are designed in a special webpage that will not allow users to copy nor print the test exam. We also have a test bank with a variety of questions to ensure that no two tests are the same. This is to ensure that each test is unique and copying down answers will be of no use to your users. Q: Can I re-print certificates for training courses I completed in the past?
Q: How do I add my own videos to your website? TargetSafety is more than happy to host your videos. Your videos will be converted by TargetSafety into Flash Streaming Video Files and then uploaded into your File Center for easy assignment and tracking. To submit a video to TargetSafety, first we’ll need a media release form on file for your organization. Only one of these is necessary per client. Then we’ll need our Streaming Video Hosting File Request Form filled out for each video that you would like to submit. TargetSafety provides a limited amount of space for free, if more space is needed; view our Streaming Video Hosting File Request Form for pricing information. Videos can be submitted via mail or can be uploaded to website at http://upload.targetsafety.com. If you upload a video here, be sure to email your completed documents to
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